FAQ

FAQ
WHEN WILL I GET MY ORDER?
Items will be dispatched within 5-7 working days of purchase. All orders are sent next day service so will arrive by close of business the day once it’s dispatched. Deliveries to outlying or remote area’s may take longer and we encourage customers to track their parcels progress directly with the courier service.

HOW DO I GET A VALUATION CERTIFICATE?
You can email hello@swoon.co.za and request one. You will need to email us your original invoice.

DOES SWOON JEWELLERY DELIVERY COUNTRYWIDE?
Yes we delivery anywhere in South Africa, free of charge.

IS DELIVERY FREE?
Yes our delivery is free, but returns are charged or up to the customer to organise.

DOES SWOON JEWELLERY OFFER LAY-BYES?
Unfortunately we do not at this stage.

CAN I BUY A SWOON GIFT VOUCHER?
Unfortunately not at this stage.